Refund Policy

01Before you buy

Please check the system requirements and watch the videos so you know exactly what you are getting. If you have a question, email us before you buy; we're happy to help.

02Change of mind

We don't offer refunds for change of mind. Your licence key is delivered and works straight away, so a purchase can't be returned.

03If something is wrong

If Modlo Creator doesn't run on a computer that meets the system requirements, or doesn't do what this website says it does, email us. We'll work with you to fix it, and if we can't, you are entitled to a refund or a replacement.

We'll also refund you straight away if you were charged twice or by mistake.

04Your legal rights

This policy doesn't limit any rights you have under the consumer protection laws where you live, such as the Australian Consumer Law.

05How to ask for a refund

Email support@modlocreator.app from the address you bought with, and include:

• your order number or licence key;
• what went wrong, with any error message you saw;
• your Windows version and graphics card, if it is a technical problem.

For billing questions you can also contact Polar at support@polar.sh.

06After a refund

Refunds are paid by Polar to your original payment method. Most arrive within 5 to 10 business days, depending on your bank. When an order is refunded, its licence key is deactivated.

07Chargebacks

Please contact us before disputing a payment with your bank; it's the quickest way to a fix. A chargeback deactivates the licence key.